Returns & Exchanges

At Caramels.com, we stand behind the quality of our handcrafted sweets. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective to ensure your complete satisfaction.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please examine your caramel package for any signs of transit damage or quality issues.

• 2.
  Contact Support

  Email our customer care team within 7 days of delivery with your order number and a photo of the product in question.

• 3.
  Verification Process

  Our quality assurance team will review your claim and confirm the eligibility for a replacement or store credit within 48 hours.

• 4.
  Resolution Delivery

  Once approved, we will ship out a fresh batch of caramels at no additional cost or issue a full refund to your original payment method.